Insight and Inspiration

FAQ

 

Making sure your Unfitted kitchen is finished in a timely manner, to your specification and to the highest possible standard is at the core of what we do. Learn more about us and how we work here.

Here’s a list of questions we regularly get asked - but if there’s anything else you’d like to know, please give us a call!

What do you mean by 'bespoke'?

Bespoke means that it is designed and built to fit perfectly and to suit you and your home. We are not selecting from standard cabinets and using filler panels at the end of each run. Our talented designers will come up with something uniquely you, and we will make each cabinet exactly the right size to fit perfectly in the space it was designed for.

Where are your kitchens produced?

Everything is created in our workshops located in the Cotswolds and the West Midlands.

Do you offer an installation service?

Yes - we have four installation teams who install our kitchens throughout the UK.

Do you offer home consultations?

Yes - although we are based in the Cotswolds, we offer a completely free service to design your kitchen anywhere in the UK.

Are we expected to travel to your showroom to view the design and quotation?

No, we email and post all designs and quotations. We will revisit you to show you cabinet samples, paint finishes, worktops and handles. If you can make it to the showroom, it makes a great day out (or even a weekend) and you can combine it with a trip to the nearest workshop (weekdays only).

Can you help advise us on colours and styles?

Absolutely. The colour and style of your new kitchen is an enormous decision and we have an abundance of tools, swatches and suggestions to help you decide on the perfect colours, styles and materials to use. And be reassured that you won’t be rushed into any decisions on the spot. We want you to feel absolutely confident in your choices, and will provide you with as much support and consultation as required to get things right.

Do you supply accessories and appliances? 

We can supply all elements for your project, and offer sound advice on the finishing touches whether it is hinges and handles, or sockets and taps. We work with high-quality suppliers for everything from specialist worktops and splashbacks to statement lighting; individual hardware to electrical appliances, hobs and ovens; and practical storage solutions that support your own unique lifestyle.

We only use suppliers that manufacture hard wearing accessories such as drawer runners and dividers, hinges and handles – it’s these details that make a kitchen work smoothly, and provide that ‘ahhh’ moment when you open a cupboard or a drawer!

We are a NEFF Premium 5* Master Partner as well as having close partnerships with a number of other reputable manufacturers which enable us to supply the most up-to-date appliances and technology.

What will my kitchen cost?

That's an impossible question to answer before we've visited you at home and discussed your aspirations and ideas. 

We do not work with sales targets and commissions, instead we rely on the principal that our advice, service and quality of product will makes us a competitive choice.

Our kitchens range from £12,000 upwards of £80,000. However, a starting budget is typically £8,000 – £15,000. Every project is unique and once we’ve spent time discussing your individual needs we will be able to provide a more accurate estimate.

We don’t pretend to be the cheapest or to compete on price with most high street retailers. We provide an exceptionally high level of customer service supported by first-class products built to last a lifetime.

Do you offer a guarantee on your kitchens? 

Yes - all kitchens come with a 10 year guarantee to give you peace of mind. The guarantee covers all units, doors, hinges and handles.

Where is the wood sourced from to manufacture your kitchens?

We only use wood from responsible origins and are focused on making all of our kitchens as environmentally friendly as possible. 

We only use timber and sheet materials which are deemed to be ethical and which carry certification from the Forest Stewardship Council (FSC) or the Program for the Endorsement of Forest Certification (PEFC) who promote sustainably managed forests worldwide. We do not use any tropical hardwoods.

How quickly will you be able to deliver my new kitchen? 

We normally can offer you a delivery time within ten weeks of placing your order. As all kitchens are manufactured by us and are made specifically to your order, we can alternatively hold delivery on your kitchen for as long as is necessary with no further charge.

We will contact you fourteen days before your delivery to confirm the day we are in your area, and to advise a morning or afternoon delivery slot.

Do you re-use designs, or will my kitchen be unique?

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Who can I speak to once my order has been placed?

First point of contact is always your personal designer in the showroom.

Can I change my existing order? 

All units are made to order, so if you have any changes to the order, they must be advised a minimum of 6 weeks before delivery. As your kitchen is made to order, you cannot cancel or amend any items after this date.

If you are having building work completed, please ask your designer to visit you after any old walls have been removed and any new walls built so that we can check the measurements and ensure that your new kitchen will fit into the allocated space. 

We're Here To Help

Our designers have decades of experience designing kitchens for all sorts of properties, from cottages to castles, house boats to stately homes, apartments and barn conversions. You can be guaranteed sound advice that ensures your kitchen surpasses your highest expectations.

We listen to your ideas and expectations - often offering alternative concepts and options to consider. Regular comments from customers after the initial visit include:

"You’re a breath of fresh air."

"That was one of the most fruitful meetings we’ve ever had."

"It is odd that a meeting re a kitchen made my heart sing, but it did!"

"Thank you for all your ideas and suggestions - its been a really helpful couple of hours and made our kitchen become a reality.

"After so many uninspiring meetings with people who call themselves “designers”, it's great to talk to somebody is so passionate and practically minded."

Installing a new kitchen is a major undertaking and usually requires amendments to electrics, plumbing and lighting services. We’ll work with you to create detailed services plans for your contractors. 

Lighting plays a very important part in every kitchen project so working together we’ll design a lighting scheme and recommend three different types of fittings (ambient or general lighting, accent lighting and task lighting).

Why not call us to discuss your kitchen project?

Need help?

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