We Care

Personal Service


Customer satisfaction is our number one priority. 

Our Customer Service Promise

We want every detail of your new kitchen to be just right—down to the last brass cabinet handle or vintage oak wood finish. We believe that your kitchen should be constructed around your own unique vision. You request it: we create it.

To help us deliver this promise, we provide each client with their own personal contact who will assist, liaise and advise at every step of the way. Together we will help build your dream kitchen.

Handcrafted With Care

Made by humans, for humans.

Each component of your kitchen will be meticulously handcrafted by our team of expert joiners, cabinet makers and finishers.

Having our own workshop enables us to refine and adjust to our client’s precise requirements.

All of our furniture is made to order and your personal point of contact will ensure that you’re getting the exact kitchen you’re looking for.

Your Personal Contact

So there's someone who knows your kitchen as well as you do.

Your personal contact will keep you regularly updated with the progress of your kitchen.

You’ll be able to communicate with craftsmen, designers and the installation team to make sure that everything is on track—or to discuss any issues or adjustments you may wish to put forward.

Kitchen Perfection

Detail is everything.

While it’s common to be offered a limited range of finishes, colours and fixings elsewhere—at Unfitted, we take pride in being able to provide an almost inexhaustible amount of choice.

Thousands of paint colours, dozens of handles and countertops; by using our personal service, you’ll be able to sculpt and shape your perfect kitchen. 


Here's some of the most frequently asked questions about our personal service.

Are we expected to travel to your showroom to view the design and quotation?

No, we email and post all designs and quotations. We will revisit you to show you cabinet samples, paint finishes, worktops and handles. If you can make it to the showroom, it makes a great day out (or even a weekend) and you can combine it with a trip to the nearest workshop (weekdays only).

Can you help advise us on colours and styles?

Absolutely. The colour and style of your new kitchen is an enormous decision and we have an abundance of tools, swatches and suggestions to help you decide on the perfect colours, styles and materials to use. And be reassured that you won’t be rushed into any decisions on the spot. We want you to feel absolutely confident in your choices, and will provide you with as much support and consultation as required to get things right.

Who can I speak to once my order has been placed?

First point of contact is always your personal designer in the showroom.

Can I change my existing order? 

All units are made to order, so if you have any changes to the order, they must be advised a minimum of 6 weeks before delivery. As your kitchen is made to order, you cannot cancel or amend any items after this date.

If you are having building work completed, please ask your designer to visit you after any old walls have been removed and any new walls built so that we can check the measurements and ensure that your new kitchen will fit into the allocated space. 

Get in Touch

Our kitchens are built to last. Our craftsmen understand the value of combining age-old construction methods with high-quality materials. If you’re looking to install a new kitchen that will stand the test of time—and want that extra dose of individualism that a personal service can offer, please get in touch!

Book a Kitchen Consultation

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